At the time of writing, TPG has a lower fixed-line ADSL installation charge compared to other ISPs. In doing this, they’re helping customers save a lot of money… at the same time, other customers are left with half the job done.
Other ISPs charge around $250 to get their customers installed, which is made up of a Telstra installation fee (because Telstra own the network, they must get their side of the connection working) and a private technician fee (which is usually a contractor, who does the MDF jumper, if required).
TPG however lowers their installation charge by only covering the original Telstra fee. This is great news if you live in a house or townhouse that is connected directly to the Telstra network (which is usually the case). But if you live in a block of units that has an MDF, you will need to pay another technician to complete the job and install an MDF jumper to connect the socket in your unit to the TPG service that Telstra has provisioned at the MDF.
Enter Cabled Up. If you live in the Sydney metro area, they can install the MDF jumper for the cost of a standard service call (check out their prices here). In other parts of the country, check out the Whirlpool Forum’s Registered Cabler page and contact registered cablers in your state for a quote.
The MDF Jumper should take about 15 to 20 minutes to install, and you’ll need to be home for the technician to check the service is working at your socket. Its always a good idea to check with your building manager, caretaker, or strata manager if you need a special key to access the MDF. Cabled Up technicians have special ABLOY keys, many technicians do not, so if your building requires ABLOY key access, make sure you ask the technician if they carry it when you get a quote.