Effective October 2012
Last Updated September 2016

Introduction:

We know that your privacy is important to you. At Cabled Up, we are committed to helping you understand how we manage and protect it. We take privacy seriously, and have taken many steps to help safeguard the information we collect and manage in order to give you the best possible products and services.

This privacy policy is provided to inform you of our policies and practices and of the choices you can make about the way your information is collected and how that information is used.

If you have questions or concerns regarding this policy, you may contact the Cabled Up Privacy Office or Customer Service department at privacy@cabledup.com.au.

Our privacy policy will tell you about:

  • The organisation collecting information at this Website
  • The Information we Collect and Use
  • Information Sharing and Disclosure
  • Communications From the Site
  • Choice/Opt-out
  • Security and Information Protection
  • Privacy Policy for Children
  • Changes to this Policy

Thank you for choosing Cabled Up for all your communications infrastructure needs.

Sincerely,

Marvin Montais
Managing Director

The organisation collecting information at this Website:

Cabled Up Pty Ltd (“Company” or “we”) gathers user information online or through phone conversations with customers and potential customers.

The Information We Collect and Use:

By information we mean information about you collected through our web forms, including your email address and other information you provide to us by using our services or making requests for information about our services. Any information provided to us will be retained and used solely for the purposes of fulfilling your request for information, performing and carrying out the terms of the Service, or communicating with you as a member of the Service.

Aggregate Information

From time to time, we may collect general, non-personal, statistical information about the use of the Site and the Service, such as how many visitors visit a specific page on the Site, how long they stay on that page, and which hyperlinks, if any, they “click” on. We collect this information through the use of technologies such as “cookies” and “IP addresses”, which are discussed in greater detail below. We may also group this information into aggregate visitor data in order to describe the use of the Site and Service to our existing or potential business partners or other third parties, or in response to a government request. However, please be assured that this aggregate data will in no way personally identify you, other list members or any other visitors to the Site.

IP Addresses

An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the web. Web servers, the computers that “serve” web pages, automatically identify your computer by its IP address. Company collects IP addresses for purposes of system administration, to report aggregate information to third parties and to track the use of the Site. When visitors request pages from the Site or click on a link in a mailing sent through the Service our servers log the visitors’ IP addresses. We reserve the right to use IP addresses to identify a visitor or list member when it will enhance the users experience or if we feel it is necessary to enforce compliance with the Site’s policies or to protect Company, the Site, its visitors, the Service, our Internet Service Provider partners, the list members or others.

Cookies

Cookies are pieces of information that a websites transfers to an individual’s hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you’re at the Site. The use of cookies is an industry standard — you’ll find them at most websites. For example, we may use cookies on the Site to verify the subscriber’s login status. They are not used to store personal information, or to retain historical or transactional subscriber data. By showing how and when visitors use the Site, cookies help us see which areas are popular and which are not. Information such as the total number of visitors and pages viewed is most easily tracked with cookies. We may use the information from cookies to make improvements and updates to the Site and to tailor our services to our visitors’, list members’ and survey participants’ needs.

You always have the option of disabling cookies using your browser preferences. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, please be aware that some features of the Site will not function properly or may be slower if you refuse cookies.

Clear Gifs (Web Beacons / Web Bugs)

Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly in HTML files and are about the size of the period at the end of this sentence.

We may use clear gifs in our HTML-based email to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you no longer wish to receive our newsletter or other promotional communications by email, you may opt-out of receiving them by following the instructions included in each communication.

Profile

We may store information that we collect through cookies and clear gifs to create a “profile” of your preferences. We may tie your personal information to information in the profile to provide tailored promotions and marketing offers or to improve the content of the Site for you. We do not share your profile with third parties.

Information Sharing and Disclosure:

Except for the limited situations listed here in this Privacy Policy, we will not share your personal information with third parties.

Agents and Third Party Service Providers

To provide the Service to you, we may sometimes use other businesses to perform certain specialized services such as cabling, commissioning or other services. In such instances, we may provide your personal information to those businesses but they are not permitted to retain or use your information for any other purpose.

Change of Control / Asset Transfer

As the Company develops, we may buy other businesses or their assets or sell all or parts of our business assets. Customer information is generally one of the business assets involved in such transactions. Thus, in the event that the assets of the Company in whole or in parts are acquired by a third-party, customer information, including any visitor information collected through the Site or the Service, would be one of the transferred assets. In the event of a corporate change in control or sale of all or parts of our business assets our users will be notified in accordance with the “Changes to this Policy” section of the policy if their personal information is provided to the new corporate entity or asset purchaser.

Legal Compliance

Company reserves the right to disclose member information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Company’s rights or property, other visitors, list members, or anyone else that could be harmed by such activities. Company also reserves the right to disclose visitor or list member information when we believe in good faith that the law requires it.

Communications From the Site:

Customer Service

Based upon the information you provide us, we will communicate with you in response to your inquiries, to provide the services you request. We may communicate with you by email, TXT/SMS or telephone.

Newsletters and Promotions

Occasionally we engage in sending newsletters or promotional communications via mediums such as SMS and email. If you receive such communications from Cabled Up and wish to unsubscribe, please contact us via email (below) anytime with UNSUBSCRIBE as the subject, and include the email address and/or the mobile number you wish to have removed from our communications lists.

Security and Information Protection:

The security of your information is important to us. When you enter sensitive information (such as a credit card number) to send a payment to us, we allow PayPal to conduct these transctions who encrypt that information using Secure Socket Layer (SSL) technology. Cabled Up does not handle or keep any Credit Card information, either in hard copy (e.g. on paper) or soft copy (e.g. as a computer file).

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Firewalls

Protecting the security of your personal information is very important to us. When we store information that you have provided to us when registering for the Service, that information is protected by security measures that include “firewalls” (a combination of computer hardware and software that helps keep unauthorized visitors from accessing information within our computer network), “intrusion detection systems” (a combination of computer hardware and software that helps detect any unauthorized visitors) and other tools such as data encryption and physical security, where appropriate. Unfortunately, no data transmission over the Internet or data repository can be guaranteed to be 100% secure. As a result, while Company strives to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information.

Links to other sites

Please be aware that when you are on the Site, or when you receive an email message from us through the Service, you could be directed to other sites that are beyond our control. There may be links to other sites from the Site’s pages or from an email message we send to you that takes you outside our Site. These other sites may send their own cookies to visitors, collect data, or solicit personal information. The privacy policies of these other sites may be significantly different from this Privacy Policy. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your personal information collected there. Note that when you link to a third party site from the Site, you may see pre-populated data fields with your personal information; however, that information is not available to the third party unless you take certain actions on the third party’s site, such as submitting a form.

Privacy Policy for Children:

We do not knowingly collect information from children under the age of 18 on the Site or through the Service. If you are under the age of 18, please do not provide any information to us. If we become aware that we have collected information from a child under the age of 18, we will make commercially reasonable efforts to delete such information from our database.

Changes to this Policy:

The terms of this Privacy Policy may change from time to time. We will notify you of any material changes to this Privacy Policy by posting a notice on the homepage of the Site for a reasonable period of time after such changes are made, that this Privacy Policy has been updated, and by changing the “Effective” date at the top of this Privacy Policy. We encourage you to check this page periodically for any changes. Your continued use of the Site and participation in following the posting of changes to these terms will mean you accept those changes.

Contacting us:

We value your opinion and feedback. If you have comments or questions about our privacy policy, you may contact the Cabled Up Privacy Office at:

Cabled Up Pty. Ltd.
ABN:  84 146 082 822
Mail:  
15 / 103 George Street
Parramatta NSW 2150
Phone:  (02) 8007-7209
Email:   privacy@cabledup.com.au