Lately we’ve attended quite a few jobs where customers living in apartments and unit blocks were experiencing problems with their new ADSL and Phone services. The line was already connected (i.e. the customer found a cheap technician online to install an MDF jumper) and the ISP (like TPG or Internode, for example) claimed their line was good to the MDF (i.e. the Network Boundary Point). So what was the issue?
Cheap & Dodgy Workmanship causes Faults, doesn’t offer Complete Service
Just like in any industry, you get what you pay for. One customer in Waterloo claimed to have paid some random guy $50 to install their MDF jumper. A few days later, after experiencing strange line issues, they called us and we found the line was double jumpered, meaning the previous inactive service was still physically connected to the customer’s line (i.e. two different exchange lines were connected together), causing all kinds of phone and ADSL signal disruption!
In Ashfield there was a customer who said the MDF jumper cowboy connected the line and left straight away without testing the line inside the unit; he just took the money and ran off! We found that simply, the customer’s socket was corroded; replacing the socket jacked their ADSL speed up to 18mbps. The first technician could have saved the customer a lot of hassle for an extra few minutes of his time!
Ever more common nowadays is the lack of proper MDF maintenance, which is the duty of ALL licenced cablers. One such case we came across recently was in Bankstown, where the customer’s ADSL sync was unstable and constantly dropping out. We found that the dodgy MDF jumper guy had failed to make a proper metal-to-metal connection between the conductors on the MDF and the jumper wires (which is the most basic of how metallic communications cabling works – the metallic conductors must be touching so the electricity/data can pass through!!). It seemed he had just wrapped the old existing copper jumper wire around an old dirty solder tag at the MDF, without cleaning up the solder tag first. A few seconds scraping back the gunk and actually soldering the jumper to the MDF would have saved him a bad reputation AND the customer’s time and expense.
Many customer’s don’t even check to see if the attending technician is licenced; now that’s playing with fire. To work on any communications cabling in Australia, the technician is required to have the correct qualification and a registered cabler’s licence. If not, they run the risk of being prosecuted, and the customer runs the risk of not only having a dodgy line, but in the worst case, being electrocuted.
For quality workmanship by experienced licenced technicians at a great price in Sydney, contact Cabled Up to get your line working not just for now, but for the long run.